Simple pricing: one plan, priced by population.
One plan. Every feature. Unlimited staff, field workers and residents. Billed by city size. Your price is set by your city’s population. That’s the only thing that changes it: no per-seat fees, no feature tiers, no add-ons, AI included. Unlimited staff, residents and field workers.
How your price is set
Your population
Your city’s population, from the most recent census or state estimate. It’s the one number that sets your price.
One flat yearly rate
A single yearly rate for a city your size. No per-seat fees, no feature tiers, no add-ons.
Everything included
Every feature, AI and Spanish, with unlimited staff, residents and field workers.
Nothing else changes your price
Every city gets everything
One plan with every feature. Items on the roadmap are labeled “coming” and are included when they ship.
Resident experience
Staff & dispatch
Insight
On the roadmap
- Text message updates coming
- Single sign-on coming
- iPhone and iPad apps in the App Store coming
- Work-order connectors such as Cityworks coming
Agreements and renewals
Multi-year discounts
Sign for multiple years and save. Ask us for the options.
Predictable renewals
A 3% cost-of-living adjustment (COLA) each year, written into the agreement. Nothing else changes your rate except your city’s size.
Suite discount
For customers of CivicCA, GOVvpat or SentraCheck. Ask us for your price.
Why it’s simpler
How 311 software is often priced, and how Sentra 311 is priced.
| Typical industry pricing | Sentra 311 | |
|---|---|---|
| Users | Per-seat licenses for staff, sometimes for field workers too | Unlimited staff, residents and field workers |
| Features | Modules and add-ons sold separately | Every feature, for every city |
| AI | Often sold as a separate product | Included |
| Knowing the price | Depends on seats, modules and a quote process | One number decides it: your population |
| Growing your team | More staff or crews means more licenses | Add people at no extra cost |
Common questions
Do we pay per user?
No. Staff, residents and field workers are unlimited. Your price is set by your city’s population only.
Is AI extra?
No. The AI type suggestion, the AI chat and the Ask Sentra 311 help assistant are included for every city.
Is setup included?
Setup and training are part of onboarding — ask for your quote. See how onboarding works.
Do you offer multi-year agreements?
Yes, with a discount. Sign for multiple years and save; ask us for the options.
How do renewals work?
By default, a 3% cost-of-living adjustment (COLA) each year, written into the agreement. Otherwise, your rate is based on your city’s size.
Are there feature tiers?
No. Every city gets every feature. Roadmap items are included when they ship.
How do we get our price?
Tell us your city’s population and we’ll send a written quote with your yearly rate, setup and term. Get your price.
Over 100,000 residents?
Sentra 311 is built for cities of 5,000 to 100,000. Talk to us about your city.
Do customers of other CSP products get a discount?
Yes. Customers of CivicCA, GOVvpat or SentraCheck get a suite discount, and the same Computer Systems Plus support team. Ask us for your price.
Is there a contract minimum?
Terms are set with each city. Talk to us about what works for your budget cycle.