Sentra 311311 service requests
App tour

Every screen, in a few minutes.

Real screens from the demo city: what residents see, what staff work in, and what crews carry in their pocket.

How it works

  1. Resident

    A resident reports

    On the report page, the resident app, the AI chat, or by phone with a call-taker.

  2. City staff

    Staff triage and assign

    The request queue, request detail and dispatch, with SLA clocks in business time.

  3. Crew

    Crews do the work

    The worker app on a phone or iPad, with an after photo to close.

  4. Everyone

    Results you can show

    Dashboards, council district reports and the public performance page.

Residents

The report page

Search or tap a popular request. Your banner, colors and headline.

The public report page: a city banner with search and popular requests as tiles.

Where is it?

A map with your council districts, address search and help answers.

The report form’s location step: help answers and address search beside a map with council districts.

The chat

Report in plain words or check status by number.

The resident chat panel on the report page, with a request status card.

Tracking

Status, public updates and photos, without personal details.

A public tracking page with the request type, street, a progress tracker and public updates.

The resident app

Popular requests, my requests and reported near me.

The resident app home: search, report a problem, popular requests and my requests.

Confirm the spot

The pin, the address and help answers.

The resident app confirming the spot on a map.

Staff

The request queue

Tiles, filters, saved views and plain-words search.

The Sentra 311 request queue: summary tiles for new, in progress, past SLA and closed this week, filters, and a list of requests with type icons, assignees and status.

Phone entry

Caller, type, map and questions on one screen.

The phone entry screen in three columns: caller and request type, a map with the pin and address, and the type’s questions with help answers.

A request

Answers, photos, timeline, map and GIS layers.

A request page with the resident’s answers and photos, the timeline, the location map and the city GIS layers.

Closing with proof

What this type needs before it can be closed.

The change-status drawer for closing a request, with the close-out questions and what this request type needs.

The map

Clusters, layers and districts.

The city map with request pins and clusters, layer toggles and council district boundaries.

Dispatch

Routes for several workers along real streets.

The dispatch page: date, workers and jobs on the left and color-coded routes along streets on the map.

Field crews

My work

Today’s jobs by priority and distance.

The worker app: my work with a route card and a list of jobs by priority.

My route

Stops in driving order with Navigate.

My route in the worker app: today’s stops in order on a map.

Help & answers

Answers to show residents.

Help and answers in the worker app, with answers for residents and the worker guide.

On an iPad

List and map side by side.

The worker app on an iPad in landscape: menu, job list and map side by side.

Insight

Dashboards

Each department compared with the previous period.

A department dashboard with key numbers compared with the previous period, a weekly filed-versus-closed chart and the age of open work.

Worker efficiency

Travel and on-site time, fairly measured.

The worker efficiency dashboard: key numbers, jobs closed per week by worker, a map of where the work was and a table of workers.

District reports

Every council district, emailed on a schedule.

The report by area panel: a table of council districts with received, closed, open, past SLA and top request types, and email scheduling options.

Public performance

The work you’ve done, for residents to see.

The public "Work we’ve done" page with requests fixed, typical time to fix and on-time numbers.

Chat insights

What residents ask and what needs attention.

Chat insights: key numbers, what residents are asking by topic, questions the chat couldn’t answer and conversations needing attention.

Admin

Request types & SLAs

Types, icons, departments and business-hour SLAs.

Admin categories and SLAs: request types with icons, departments and SLA times.

Public page & app themes

Your colors, banner and headline with a live preview.

The public page editor with color, banner and headline settings on the left and a live preview on the right.

Importer

Bring your history, with undo.

The data importer: uploading a CSV and matching its columns to Sentra 311 fields.

Help center

Guides for staff and crews, and Ask Sentra 311.

The help center with the staff guide, search and the Ask Sentra 311 box.