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Sentra 311

311 your residents and crews will actually use.

Resident reporting, a staff portal, dispatch and a worker app on one system, for cities of 5,000 to 100,000.

Get a demoVisit sentra311.com

The public report page: a city banner with search and popular requests as tiles.
yourcity.sentra311.com/report
Sentra 311Sentra 311 · 1 / 16

The problem

Today, requests arrive everywhere and residents never hear back.

  • Calls and voicemailStaff retype what residents say, often more than once.
  • Emails and sticky notesRequests live in inboxes and on desks, not in one list.
  • No deadlinesNobody can see what’s late until a resident calls again.
  • SilenceResidents report a problem and never learn it was fixed.
Sentra 311The problem · 2 / 16

One system

One system, from the report to the proof of the fix.

  1. Report
  2. Route
  3. Dispatch
  4. Fix
  5. Notify
  6. Measure

Every step is recorded on the request’s timeline.

Sentra 311One system · 3 / 16

Residents

Report in a minute, on any device.

  • A report page and website widget with your city’s colors
  • A resident app: snap a photo first, and AI suggests the type
  • An AI chat that files requests and checks status, by voice too
  • English and Spanish
The resident app home: search, report a problem, popular requests and my requests.
Resident app · home screen
Sentra 311Residents · 4 / 16

Residents

Answers before anyone files.

  • Short help articles show up before the form: trash day, bulky items, who owns a pole
  • The chat answers from the same articles
  • “This answered my question” is counted as a request headed off
The knowledge base editor with articles linked to request types, in English and Spanish.
Portal · Knowledge base
Sentra 311Residents · 5 / 16

Staff

One queue, clear deadlines.

  • Search in plain words or by voice: “open potholes in District 5 past SLA”
  • SLA clocks in business hours, with escalations
  • Phone and walk-in entry on one screen: caller, map, questions, answers
The Sentra 311 request queue: summary tiles for new, in progress, past SLA and closed this week, filters, and a list of requests with type icons, assignees and status.
Portal · Request queue
Sentra 311Staff · 6 / 16

Staff

Closed means closed.

  • Each type can require an after photo, a note or an on-site step to close
  • Referrals show residents “Sent to County Public Works”, never “Closed”
  • Residents can reopen within 7 days if it isn’t fixed
The change-status drawer for closing a request, with the close-out questions and what this request type needs.
Portal · Close a request
Sentra 311Staff · 7 / 16

Dispatch

Routes along real streets, in minutes.

  • Split the day’s jobs between workers by area
  • Each route ordered by drive time, with miles and minutes
  • Route sheets to print, and “My route” on each worker’s phone
  • Live crew locations, opt-in by each worker
The dispatch page: date, workers and jobs on the left and color-coded routes along streets on the map.
Portal · Dispatch
Sentra 311Dispatch · 8 / 16

Field crews

The worker app, on an iPad or a phone.

  • Today’s jobs on a list and a map, by priority and distance
  • En route, on site, hold or hand off with a tap
  • Close out with an after photo and the type’s questions
The worker app on an iPad in landscape: menu, job list and map side by side.
Worker app · iPad
Sentra 311Field crews · 9 / 16

Insight

See how the work is going.

  • Dashboards: volume, time to close, SLA met, backlog and aging
  • Worker efficiency that counts hard jobs fairly
  • Twelve report types, as CSV or PDF, on a schedule
A department dashboard with key numbers compared with the previous period, a weekly filed-versus-closed chart and the age of open work.
Portal · Dashboards
Sentra 311Insight · 10 / 16

Elected officials

District activity in every council inbox.

  • District reports: received, closed, open, past SLA, median time to close, top types
  • District digests by email, daily, weekly or monthly
  • A read-only “My district” login for officials, with “Send me the digest”
The read-only My district page for a council member: requests received and closed, past due, median days to close, a district map and top issues.
Portal · My district
Sentra 311Elected officials · 11 / 16

Transparency

Show residents the work.

  • A public performance page: requests fixed, days to fix, on time, by type and district
  • Before-and-after photos, with staff control
  • No names, contact details or house numbers
The public "Work we’ve done" page with requests fixed, typical time to fix and on-time numbers.
yourcity.sentra311.com/performance
Sentra 311Transparency · 12 / 16

Before and after

The usual way, and with Sentra 311.

AreaThe usual wayWith Sentra 311
ReportingCalls, emails and sticky notesReport page, app, chat and phone entry, in one queue
RoutingSomeone forwards itEach type routes to its department with an SLA clock
In the fieldPaper lists and phone callsWorker app with routes and close-out photos
ResidentsNever hear backA request number, updates and the after photo
CouncilReports built by handDistrict reports emailed on a schedule
Sentra 311Before and after · 13 / 16

Trust

Accessible, secure, bilingual, with AI included.

  • WCAG 2.1 AA, tested on every release
  • English and Spanish
  • AI included, not an add-on
  • Each city’s data kept separate
  • Hosted in the US
  • An audit log of changes

On the roadmap: Text message updates, Single sign-on, Apps in the app stores coming

Sentra 311Trust · 14 / 16

Pricing

One plan, priced by city size.

  • Every feature for every city
  • Unlimited staff, field workers and residents
  • No per-seat fees, no feature tiers, no add-ons
  • Multi-year discounts; renewals at a 3% cost-of-living adjustment

Getting live

  1. Kickoff
  2. Setup
  3. Training
  4. Test
  5. Go live
Sentra 311Pricing · 15 / 16

Next step

See it with your city’s request types and map.

A 30-minute walkthrough with your team, then a written quote for your city’s size.

Get a demo[email protected]

Computer Systems Plus, Inc. · 2134 North Fine Ave, Fresno, CA · (559) 251-7767 ext. 21