Monday morning, District 3
Last week’s digest is in your inbox: requests are up, potholes lead the list, and two are past their deadline on one street.
UsesDistrict reports
Solutions
For council members, aldermen & county supervisors
Your district’s 311 activity, in your inbox every Monday. See what residents report in your area, what’s late and what got fixed, by email or in a read-only “My district” view.
How the district digest works
- City staff
Staff subscribe you
City staff add your name, email, your district or districts, and how often: daily, weekly or monthly.
- Your inbox
Your digest arrives
Only your district: the numbers against the previous period, top issues, requests past their deadline and the oldest open ones, by street.
No portal account needed
- You
You follow up
Share the public performance page, answer a constituent with a request’s status, or ask staff about a cluster you spotted.
What’s in your digest
Every daily, weekly or monthly digest covers only your district, so you see your area at a glance.
- Requests received and closed, compared with the previous period
- The top issues residents reported
- Requests past their deadline, and the oldest open requests, by street (never house numbers)
- A link to the city’s public performance page
- No portal account needed: staff subscribe your email
My district: a read-only login
Staff can give you the Elected official role: a read-only view of the portal, limited to your district or districts.
- A “My district” home: numbers against the previous period, the trend, top issues, past-due and oldest open requests, and a map
- Read-only requests, map and area reports for your districts
- “Send me the digest” subscribes you in one click
- Residents’ contact details and internal notes are hidden, and nothing is editable
More ways to see your area
District reports
Received, closed, open, past SLA, median time to close and top request types for each district, as CSV or PDF, emailed to any address on a schedule.
Public performance page
If your city turns it on: numbers by council district and a map of fixes, ready to share with constituents.
Map, hotspots and trends
Staff filter the request map by district and run hotspot and trend reports to send you before a meeting.
What residents are asking
Chat insights show the topics residents raise, and the knowledge base shows which questions keep coming back.
Counts you can trust
Requests the map couldn’t place show as “No district”, and staff fix them so your district’s numbers are right.
English and Spanish
Residents report and get updates in English or Spanish, so your district’s numbers include everyone.
A week with it
A constituent calls
You look up their request number and tell them the public status and the latest update while they’re on the phone.
UsesTrack & updates
Helping constituents
Point residents to the city’s report page, and check on their requests yourself.
- Share the report page link in newsletters and on social media; it works on a printed QR code, too
- Look up any request by its number to see the public status and the latest update
- Residents get email updates and a tracking link, so fewer calls come to your office
Questions cities ask
Do I need an account to get the digest?
No. City staff subscribe your email address; the digest arrives in your inbox like any other email.
Can I sign in and look at my district myself?
Yes. Staff give you the read-only Elected official role, limited to your district: a “My district” page, plus read-only requests, map and area reports. Nothing is editable, and residents’ contact details and internal notes are hidden.
Does the digest include residents’ names or addresses?
No. It shows streets, not house numbers, and no residents’ names or contact details.
What if a request isn’t in any district?
It shows as “No district” for staff, who set the right district on the request so your counts stay right.
Can a constituent check on their request?
Yes. With the request number, anyone can see its public status and latest update, without calling the city.