Everything a city needs for 311.

What is 311 software?

311 software — also called a citizen request management system, a service request system or a municipal CRM — is how a city takes in non-emergency requests from residents (potholes, streetlights, graffiti, missed trash pickups, code enforcement), routes each one to the department that handles it, tracks it against a deadline, and tells the resident when it’s done.

A complete system covers four groups of people: residents, who report and follow requests on a web page or app; staff, who triage, assign and answer in a shared queue; field crews, who see their jobs and close them out from a phone; and managers and councils, who need dashboards and reports. Sentra 311 covers all four in one product, for cities of 5,000 to 100,000 residents, with AI, maps and Spanish included.

Not sure what to ask vendors? Read the buyer’s checklist for 311 software or why small cities need a 311 system.