Service requests for county roads and services.

Counties

Service requests for county roads and services

Counties field requests about county roads, drainage, vegetation, illegal dumping and code enforcement in unincorporated areas — and many requests that belong to a city or another agency. Sentra 311 places each request in the right supervisorial district using your ArcGIS layers, routes it to the right county department, and refers what belongs elsewhere with an honest status residents can understand.

A referral shows “Sent to County Public Works” with that agency’s phone and website, never “Closed”, so residents know where their report went. See closed means closed.

Crews spread across many miles

County crews drive long distances between jobs. Dispatch splits work by area and orders each route by real drive time, and the worker app carries the route, the next stop and close-out with photos. Live crew locations are available as an opt-in feature for counties that want them.

Requests from every channel

Residents in unincorporated areas report on the county’s report page, the resident app or the AI chat; staff file phone calls on one screen; and county IT can accept requests from other systems through Open311. Every request lands in one queue, routed by type and district, with business-hour deadlines and escalations when work runs late.

District reports summarize received, closed and open requests and time to close for each supervisorial district, and can be emailed to supervisors’ offices on a schedule.

Your GIS, used everywhere

Supervisorial districts, road maintenance areas and service zones come straight from your ArcGIS layers, are recorded on every request and can group any report. Your address points and parcel numbers are used first in address search.

Pricing for counties

Sentra 311 is one plan priced by population. Counties are quoted directly based on the population and services in scope — contact us for a quote.

How setup works

Setup starts with a conversation about how requests reach you today and who handles them.

• Together we build your request types and their questions, routing to departments and crews, deadlines in your business hours and holidays, and your report page’s look.
• Your staff are trained over Teams, and the one-time setup fee covers all of it.
• Your city website gets a “Report a problem” button with one script tag, and your history can be imported with the importer, with an undo button if anything needs another pass.

After launch, your own staff change request types, forms, routing and deadlines from the admin portal. The built-in help center has guides for city staff and field workers, and Ask Sentra 311 answers how-to questions inside the product.

Accessibility, security and privacy

Public pages and apps are built to WCAG 2.1 AA and checked with automated accessibility tests on every release, an important consideration as the ADA Title II web rule deadlines approach.

• Each city’s data is kept separate, permissions are enforced by the server, and every change is recorded in an audit log.
• Usage analytics are cookie-free, residents’ contact details are shown only to staff who need them, and AI features never receive residents’ personal details.
• See security and accessibility.