Sentra 311 blogNotes on running 311 in a small cityhttps://sentra311.com/blog/2026-10-09T08:00:00-07:00Sentra 311 teamA buyer's checklist for choosing 311 softwarehttps://sentra311.com/blog/buyers-checklist-311-software.html2026-10-09T08:00:00-07:002026-10-09T08:00:00-07:00Forty practical questions to ask any 311 vendor, grouped by who in the city cares about them. Print it and bring it to your next demo.Security and privacy in Sentra 311: what we do and what's nexthttps://sentra311.com/blog/security-and-privacy.html2026-10-06T08:00:00-07:002026-10-06T08:00:00-07:00A plain description of how Sentra 311 protects city and resident data today, and what is on the roadmap. No vague promises.Why we price by population, not by seathttps://sentra311.com/blog/pricing-by-population.html2026-10-02T08:00:00-07:002026-10-02T08:00:00-07:00Per-seat pricing punishes cities for getting more people involved. Sentra 311 is one plan priced by population, with unlimited staff, residents and field workers for every city.Open311, webhooks and an OpenAPI file: notes for city IThttps://sentra311.com/blog/open311-webhooks-for-it.html2026-09-29T08:00:00-07:002026-09-29T08:00:00-07:00For the IT team: how Sentra 311 connects to other systems, how it keeps cities separate, and what the API conventions are.Moving off an old 311 system without losing your historyhttps://sentra311.com/blog/migrating-from-old-311.html2026-09-25T08:00:00-07:002026-09-25T08:00:00-07:00Years of requests are worth keeping. Sentra 311 imports them from a spreadsheet export, matches them to your new types, and can undo an import if something looks wrong.Spanish today, more languages next: reaching every residenthttps://sentra311.com/blog/spanish-and-more-languages.html2026-09-22T08:00:00-07:002026-09-22T08:00:00-07:00A report form only works if residents can read it. What Sentra 311 does in English and Spanish today, and how we are adding more languages.The ADA Title II web rule and your 311 systemhttps://sentra311.com/blog/ada-title-ii-web-rule.html2026-09-18T08:00:00-07:002026-09-18T08:00:00-07:00The Department of Justice rule requires state and local government websites and apps to meet WCAG 2.1 AA. Here is what it covers, the current deadlines and what to ask your 311 vendor.Using your city's GIS layers and parcel numbers in 311https://sentra311.com/blog/gis-layers-parcel-numbers.html2026-09-15T08:00:00-07:002026-09-15T08:00:00-07:00Your city already maintains GIS layers for council districts, trash days and parcels. Sentra 311 reads them, so every request knows where it is in your world.Show residents the work you have donehttps://sentra311.com/blog/public-performance-page.html2026-09-11T08:00:00-07:002026-09-11T08:00:00-07:00A public "Work we have done" page turns 311 data into something residents can see: what got fixed, how fast, and where. Here is how it works and what it never shows.Council district reports, emailed on a schedulehttps://sentra311.com/blog/council-district-reports.html2026-09-08T08:00:00-07:002026-09-08T08:00:00-07:00Council members want to know what is happening in their district. Sentra 311 builds the report and emails it to anyone you choose, daily, weekly or monthly.Measuring worker efficiency without punishing the hard jobshttps://sentra311.com/blog/worker-efficiency-done-fairly.html2026-09-04T08:00:00-07:002026-09-04T08:00:00-07:00Numbers about people need care. Here is what Sentra 311 measures for field work, how it gives credit, and how to use it without turning it into a scoreboard.The worker app: built for crews, gloves and bad signalhttps://sentra311.com/blog/worker-app-field-crews.html2026-09-01T08:00:00-07:002026-09-01T08:00:00-07:00Field workers need big buttons, a clear list and as few taps as possible. Here is what the Sentra 311 worker app does today and what is coming.Dispatch for several workers, with routes along real streetshttps://sentra311.com/blog/dispatch-street-routes.html2026-08-28T08:00:00-07:002026-08-28T08:00:00-07:00Pick the jobs, pick the workers, and Sentra 311 splits the work by area and orders each route by drive time. Then print it or send it to the worker app.Business-hour SLAs and escalations, explainedhttps://sentra311.com/blog/business-hour-slas-explained.html2026-08-25T08:00:00-07:002026-08-25T08:00:00-07:00A due date is only fair if it follows your working hours, holidays and time zone. Here is how Sentra 311 calculates them, and how escalations keep requests from stalling.Closed means closed: proof to close and honest statushttps://sentra311.com/blog/closed-means-closed.html2026-08-21T08:00:00-07:002026-08-21T08:00:00-07:00When a resident sees "Closed," it should mean the problem is gone. Here is how Sentra 311 keeps that promise, and what happens when the city can't fix something.An AI chat that files requests and checks statushttps://sentra311.com/blog/ai-chat-files-requests.html2026-08-18T08:00:00-07:002026-08-18T08:00:00-07:00Some residents would rather type a sentence than fill out a form. The Sentra 311 chat can take a report or look up a request, and it never files without a yes.A knowledge base that answers before anyone fileshttps://sentra311.com/blog/knowledge-base-answers-before-filing.html2026-08-14T08:00:00-07:002026-08-14T08:00:00-07:00Many requests are really questions. Short answers shown at the right moment save residents a report and save staff a phone call.Snap a photo first: how residents report a problemhttps://sentra311.com/blog/report-a-problem-photo-first.html2026-08-11T08:00:00-07:002026-08-11T08:00:00-07:00Walk through the resident report flow step by step, from the photo to the tracking page, and why each step is there.What residents expect when they report a problem in 2026https://sentra311.com/blog/what-residents-expect-2026.html2026-08-07T08:00:00-07:002026-08-07T08:00:00-07:00Residents now compare city services to the apps they use every day. Here is what they expect, and what a small city can realistically deliver.Why small cities need a 311 systemhttps://sentra311.com/blog/why-small-cities-need-311.html2026-08-04T08:00:00-07:002026-08-04T08:00:00-07:00Small cities get the same potholes, streetlights and graffiti as big ones, with fewer people to sort them. A simple 311 system pays for itself in hours saved.